The role

To ensure that Brompton delivers a first class after-sales support service to the stores customers. Our aim is nothing less than to deliver world class customer service, to match the world class products that we manufacture and sell around the world.

Main duties

As part of our front-line service delivery team, you’ll be a first point of contact for customers. You’ll be working alongside a team of equally passionate and dedicated people with terrific communication and people skills and a genuine desire to provide excellent customer service.  Your duties will be to provide expert maintenance and diagnostic assessments in regard to Brompton bicycles. As the Mechanic you will be responsible for growing the reputation and financial targets for the workshop through developing your tech skills, through innovative events and extending the services that we provide.

• Carry out service work - both ‘on the spot’ and booked in repairs.
• Help provide technical support to customers through email, telephone and face to face.
• Ensure accurate repair records are completed ensuring appropriate invoices are raised.
• Help maintain workshop stock levels and order replacements when needed.
• Provide support to the Sales team on the sales floor.
• Process warranties as needed with the help of Brompton Technical.

Additional duties: 

• To attend supervision, training and meetings as and when required.

Essential:

•  High level of knowledge and proven experience with the Brompton Bicycle is essential.
• Excellent customer service skills.
• Be a self-starter who can work unsupervised to high standards and meticulous detail.
• Be a team player who will contribute to the continuous improvement goals of the department as well as the company.
• Be IT literate, preferably including MS Word and Excel.
• Have the right to work in the UK.

 Desirable:

 Cytech Level 2 is preferred.

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